Our Policies

At Phillip Hair Salon, we are committed to providing exceptional service in a professional and respectful environment. Please take a moment to review our salon policies to help us deliver the best possible experience for every guest.

Cancellation Policy

All chemical services require a valid credit card to reserve the appointment.

We kindly ask for at least 24 hours' notice if you need to cancel or reschedule.

To reschedule, please contact us as early as possible so we may offer that time to another client.

Note:
Cancellations via email are not accepted, as messages are not monitored frequently. Please call the salon during business hours to make any changes to your appointment.

Late Arrivals

If you arrive more than 10 minutes late, we may need to reschedule your appointment to ensure we stay on time for all clients. We value both the quality of our work and your time and strive to minimize wait times.

Walk-Ins

While we highly recommend booking an appointment, walk-ins are welcome based on availability. During busy periods, there may be a wait or we may ask you to schedule for a later time.

Appointment Confirmations

If you’ve provided your email, you’ll receive an automatic confirmation 48 hours before your appointment. You may confirm or cancel online as long as it’s outside the 24-hour cancellation window.

Payments

We accept Visa, MasterCard, Discover, cash, and checks.
Please note: We do not accept gratuities on credit cards or checks. For your convenience, we have an ATM available in the salon ($1.50 fee applies).

Service Corrections & Refunds

If you’re not fully satisfied with your service, please notify us within 7 days of your original appointment. We will gladly make any necessary adjustments.
Due to the nature of our services, we do not offer refunds, but we are committed to ensuring your satisfaction and will work with you to make it right.

Thank you for your understanding and cooperation. We look forward to welcoming you to Phillip Hair Salon and giving you an outstanding salon experience!